Privacy Policy

(1) About Us

In this Privacy Policy, references to “we” or “us” are to Karonia , a company incorporated in England and Wales (registered number 5610652) whose registered office is Ansym Lodge,Waterlane,Eggborough,Goole,DN14 0PN, who will be the controller of any personal data processed as described in this Privacy Policy.

(2) Collection of Information

When you respond to or participate in any survey, questionnaire, request for goods or registration of warranty sent to you by us or provide comments or information by email, we may collect, store and use your personal information in line with this policy.

(3)  Use of Your Information

By completing any forms, questionnaires, surveys or any other material provided by us, you agree that your personal information may be collected, stored and used by us, for any of the following purposes.

(a) to provide samples or register warranty information;

(b) to fulfil any contractual agreements between you and us;

(c) to comply with legal and regulatory requirements;

(4) Storage of Information

All information is stored on secure computers and in secure offices or data centres.

We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, whilst we have used our best efforts to ensure the security of your data, please be aware that we cannot guarantee the security of information transmitted over the Internet.

(5) Legal Basis for Processing Your Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only

(a) where we have your consent to do so,

(b) where we need the personal information to perform a contract with you, or

(c) where the processing is in our legitimate interests and not overridden by your rights. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your information).

(6) Disclosure of Your Information

We may disclose your personal information to third parties with your consent, for the delivery of goods where the appropriate service is selected (for example, Courier Delivery Service) or when required by law to do so.

(7) Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service or to comply with applicable legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, and you have the option to anonymise your own data by selecting the GDPR option within your account settings.

Where an account has been created, but no order raised, we reserve the right to remove the account and any associated data.

(8) Accuracy of Your Information

In order to ensure the accuracy of the data we hold, we provide the option to maintain your data via your 'Account Settings' which provide the opportunity to amend or delete your information from our records.

(9) Your Rights

You have the following data protection rights

(a) We will maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date, this can be accessed via your 'Account Settings'.

(b) In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. You can exercise these rights by contacting us by telephone on 0345 658 0333  or email:

(c) You may also email us at in order to correct, delete or update your personal information on our systems. We will answer every email as promptly as possible.

(d) Similarly, if we have collected and processed your personal information on the basis of your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

(e) If you have any privacy-related questions or unresolved problems, you may contact us by telephone on 0345 658 0333  or email:

(f) You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority.