Delivery Information


All orders placed before 12 Noon will be processed and dispatched that day, the orders can be tracked via the links below ( dependent on service selected ).

All orders totalling £60 or more are entitled to free shipping ( 2nd Class Royal Mail - Signed For or discretionary alternative ) - Where the items ordered will be accepted by Royal Mail, Subject to Geographic Limitations. We may, at our discretion, upgrade the shipping service to our courier service dependent on the value of goods.

The availability of free shipping will be indicated during the checkout phase, once the delivery post code is entered/selected.

Upon receipt, all goods should be inspected before being signed for and any damages noted with the delivering party, failure to do this may lead to issues if trying to claim damages in the future.


 
APC Tracking

Note - Consignments may not be trackable on the day they are collected by the courier, as the delivery route cannot be calculated in advance.

Deliveries will NOT be made on Saturday, any order placed before noon on Friday should be delivered on the following Monday, orders placed after noon on Friday should be dispatched on the following Monday.

Orello products ordered on Friday will NOT be dispatched until the following Monday.

Any goods returned by a courier service will be re-stocked and the order value refunded, minus the courier charges ( a 5% re-stocking charge maybe made at our discretion ).

Track your order

Please enter your 13 digit Royal Mail tracking reference number in the box below.

Any goods returned by the Royal Mail will be re-stocked and the order value refunded, minus the postage charges.

Royal Mail deliveries should not be considered as 'Lost' until 13 working days after posting.

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