(1) Special Orders
Any special order products in terms of bespoke/made to measure items may not be cancelled.
The buyer may cancel other orders at any time before the item has been dispatched by either:
(3) Return of Goods
The buyer must notify the Company that an item is being returned by completing a product return request, in order to obtain an RMA number.
Simply login to your account and select the appropriate order history, from here a reorder or return request can be created by pressing the appropriate button next to each product.
The buyer may return Goods for any reason within 14 Days from date of delivery/collection provided that the following conditions are satisfied:
Where Goods are returned pursuant to the above conditions and are not faulty:
The Company will examine all returned Goods and will process any refund to the Buyer within 30 Days. Unless otherwise notified by the Company the price of the Goods will be refunded, less any applicable deductions and/or collection charges.
The Company cannot offer refunds or accept returns on the following items unless they are faulty: